Smoon, Inc. relies on this Refund and Cancellation Policy to ensure customer satisfaction. When a customer contacts us by phone or email, our initial response is to assist getting technical support or customer service for the customer. However, in some cases our product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a refund or a cancellation may be processed.
Smoon, Inc. will, in its sole and absolute discretion, allow for a refund of any product Smoon, Inc. service within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period.
Customers requesting a refund after 60 days will be required to work directly with Smoon, Inc.'s technical support or customer service.
Purchasing online at Smoon, Inc. is completely secure. You can update your credit card information during the purchase process. To update or edit your profile information immediately, login to the site and access the "About You" section. You can also email support@smooning.com and your request will be handled within 30 days. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can send email us at support@smooning.com. We make our best effort to ensure that your data is safe. All of our databases are housed in a secure datacenter with restricted access. Our servers are housed behind industry standard firewalls using the latest encryption technology. Our secure system stores some of this information for your convenience in the future, but no personal or financial information is ever shared, rented or sold.
We may provide your personal information to companies that provide services to help us with our business activities such as processing your credit card transaction. These companies are authorized to use your personal information only as necessary to provide these services to us.
If a customer requests a refund and the refund is approved by Smoon, Inc., the money for the requested transaction is refunded back to the customer, in part or whole. If the refund is for a recurring billing product, then the refund policy allows for the most recent payment to be refunded. Multiple payment refunds can be provided as long as they are within Smoon, Inc.'s Return Policy. A refund on a recurring billing product will also result in cancellation. Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.
Because our customers come first, Smoon, Inc. reserves the right to reverse a sale, including but not limited to the following:
A customer may cancel a Smoon, Inc. service with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer's account. The cancellation of a recurring billing product does not generate a refund — it will only stop any future payments.
If you use our blog on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forms.
Customers requesting serial or repeated returns may be blocked from making further purchases using the Smoon, Inc. services. Customers that violate the terms of use of a product may have their right of return revoked for such product.